Week 1 – Technical Support Fundamentals
This includes managing, installing, maintaining, troubleshooting and configuring office and computing equipment.
I love the process of problem solving and constantly stretching myself to learn and grow.
- History of Computing : QWERTY, Abacus, Blaise Pascal (mechanical calculator), Charles Babbage, Difference Engine, Analytical Engine, Ada Lovelace, algorithms
- Path to Modern Computers: Alan Turing (enigma machine) – World War II. Punch cards to Magnetic Tape,Vacuum Tubes. ENIAC. IBM, Microsoft, PC’s, OS’s, Linux/GNU, PDAs to smartphones.
- Digital Logic: Binary, Ascii, Character Encoding, UTF-8, Logic Gates, Counting in Binary
- Computer Architecture Layer: Abstraction
Week 2 – Technical Support Fundamentals
- The modern computer: Components ie:
- CPU,RAM,Motherboards,Storage, PSUs, Peripherals.
- Building a computer
Week 3 – What is an Operating System
- Components of OS, kernelspace vs userspace
- Files and Filesystems
- Process Management
- Memory Management
- IO management
- Interacting with the UserSpace
- Logs / event viewer
Part#2
- Installing an Operating System
- Choosing an OS, Windows/Linux
- Virtual Machines (VMs)